Teamlead Customer Success (m/f/d)

 

Help us to make ProvenExpert.com even more successful!


We have great goals! That's why we need your contribution as Teamlead Customer Success (m/f/d). Do you really care about the success of your customers? Do you like to empathize with the challenges of your customers and help them to make the best decision - from new to existing customers? You are only happy when your customers are, too? Then you've come to the right place! With your passion and expertise, you will make a decisive contribution to the success of your company - by supporting ProvenExpert customers in the best possible way and inspiring them to proactively manage their online reputation.

 

Tasks

  • You successfully support our customers throughout the entire customer journey: from advising a new user to developing existing customers and winning back customers.
  • You will alternate between inbound, outbound, chat and email contact - neither sales nor acquisition are part of your job description.
  • You organize the customer service with the help of targets and ensure the quality of advice and service across all channels (chat, e-mail, telephone, offline)
  • You coordinate the cooperation with our accounting department and make sure that all payment processes (e.g. dunning runs) run optimally
  • You identify the need for optimization of processes and support the continuous improvement of the customer experience.
  • You inspire and you really enjoy creating a unique culture together with the team.
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Qualifications

  • Professional experience in customer service or in direct customer contact, first experience in teamleading as well as very good communication skills: You can really put yourself in your customers' shoes and think in terms of their problems and wishes instead of features.
  • Enjoy interacting with people: You are a "social hacker" and convince with your charm and eloquence even in complaints or escalations the difficult cases
  • You have a positive attitude, love a challenge and turn any feedback into progress in no time at all You work hands-on and be focused on your topics, prefer sprints to half-year projects and act as a team player at all timesr
  • You are highly driven, creative, have a passion for people and communication, and are willing to go the proverbial extra mile for your client
  • Excellent listening, writing and speaking skills, you communicate excellently in German and very well in English.

 

Benefits

  • Safety first: During Covid-19 there you’ll have the opportunity to choose between working from home or from our office with a safety and hygiene concept
  • Plenty of scope for your own ideas and a steep learning curve
  • Responsible work with a high degree of independence
  • Being part of a successfully growing company - Creative freedom, flat hierarchies and the opportunity to take on responsibility
  • The chance to play a significant role in shaping the perception of a great product
  • Being part of a diverse team of PHP freaks, creative minds, database tamers, sales, social media junkies and concept gurus - no matter where you come from, you are welcome to join us
  • Work-life balance -flexible and regulated working hours, home office.
  • Free drinks (coffee, water, tea), fruit and delicious chocolate
  • You choose the hardware you prefer to work with (PC/Mac or desktop/notebook)
  • You work in modern, newly furnished offices in small teams

 

Does this sound like your new job? Then send us your complete application in a PDF document including earliest starting date and salary expectations to  jobs@provenexpert.com or use our form below! Your contact Sabine Sandig is looking forward to hearing from you!

Your application

Questions? We're here to help!

Interested in a future career at ProvenExpert? Send a message to Sabine Sandig via our contact form below, or send an email to jobs@provenexpert.com.

sabine