Customer Success Manager (m/f/d)


Help us to make even more successful!

Your heart beats for enthusiastic customers? You do really enjoy analyzing the processes, challenges and wishes of your customers and making their business even more successful? You do feel comfortable in a dynamic and competitive environment where everyone supports each other as a team? Then you've come to the right place! As a Customer Success Manager (m/f/d) in the Enterprise Sales Team, you will work with exciting enterprise customers from various industries who want to take their online reputation to the next level. You will help our clients solve complex problems with creative approaches and have plenty of opportunities to develop and take the next step in your career. With your passion and expertise, you will make a significant contribution to the company's success - by strategically developing clients at C-level for the long term.


Your tasks with us

  • Your own playing field: you are responsible for the strategic development of your client portfolio across national borders and turn clients into enthusiastic fans.
  • With your analytical skills, you proactively identify gaps and challenges at your customers, develop solutions with them and provide them with the tailwind for their business.
  • You will build a huge network with inspiring clients from many industries at C-level, which you will benefit from throughout your professional life.
  • You develop with your clients to become an expert in reputation management, becoming a SaaS digital strategist who steadily grows sales.
  • You go the proverbial extra mile for your customers and decisively drive product and feature development with the insights from your customers.

What makes you successful with us

  • You can really put yourself in your customers' shoes and think in terms of their problems, wishes and personas instead of features.
  • You are a "social hacker" and convince even the most difficult ones with your charm and eloquence - "giving up" is a foreign word for you
  • You have a positive attitude, love a challenge and turn any feedback into progress in no time at all.
  • You work hands-on and focused on your topics, prefer sprints to half-year projects and act as a team player at all times.
  • You are analytical, technically adept, have very good consulting skills and bring a high degree of drive and creativity with you.
  • Outstanding listening, writing and speaking skills, you communicate excellently in German and English.
  • You have already gained experience in sales, key account management or business development in a fast-growing company.


This is what we offer

  • Safety first: During Covid-19, you'll have the opportunity to work from home or in the office with a safety and hygiene concept
  • Responsibility from day one: your own client portfolio with which you can start immediately.
  • Lots of fun and an extremely steep learning curve in a super motivated team.
  • We support your development: You receive professional onboarding, ongoing in-house coaching and continuous feedback.
  • You continuously develop your competences and skills in sales and successfully apply the various methods (SPIN, MEDDIC, Value Proposition, etc.).
  • An attractive salary and uncapped commissions.
  • The chance to play a major role in shaping the perception of a great product.
  • Being part of a successfully growing company - Creative freedom, flat hierarchies and the opportunity to take on responsibility.
  • You can expect a nice team of PHP freaks, creative minds, database tamers, social media junkies and concept gurus
  • Work-life balance - flexible and regulated working hours, home office.
  • Free drinks (coffee, water, tea), fruit and delicious chocolate.
  • You choose the hardware you prefer to work with (PC/Mac or desktop/notebook).
  • You work in modern, newly furnished offices in small teams


Does this sound like your new job? Then send us your complete application in a PDF document including earliest start date and salary requirements to or use our form below! Your contact Sabine Sandig is looking forward to hearing from you!

Your application

Questions? We're here to help!

Interested in a future career at ProvenExpert? Send a message to Sabine Sandig via our contact form below, or send an email to